Frequently Asked Questions

Q: How long does shipping/ delivery take?

Between 5-7 business days.

Q: How much is shipping/ delivery?

Australia Post charge $9 for metro and $15 for regional. Dangerous Goods will incur a $40 fee*.

Q: Why is regional delivery more than metro?

We use Ausutralia Post for all deliveries and the areas and costs are set by them. Australia Post charge $9 for metro and $15 for regional.

Q: Why do Fire Extinguishers incur a $40 Delivery fee?

Fire Extinguishers are classed as a 'Dangerous Good', which means they can't be sent through regular post. We use Toll to send these products, which consists of a $15 standard freight charge and a $25 Dangerous Good Fee. If the delivery area is outside of the standard freight area (measured from our warehouse), an additional fee may occur. In this case, our customer service team will contact you after the order’s been placed to confirm charges before sending. 

Q: Will I have to pay the $40 per extinguisher?

No, the dangerous goods fee is only applied once to the order. The freight charge however, might increase based on your location and the weight of additional items.

Fire Extinguishers are classed as a 'Dangerous Good', which means they can't be sent through regular post. We use Toll to send these products, which consists of a $15 standard freight charge and a $25 Dangerous Good Fee (only applied once). If the delivery area is outside of the standard freight area (measured from our warehouse), an additional fee may occur. In this case, our customer service team will contact you after the order’s been placed to confirm charges before sending.  

Q: Who will my delivery be sent through?

For all products except Fire Extinguishers, Australia Post will deliver your order. Fire Extinguishers will be sent through Toll as they are classed as 'Dangerous Goods'.

Q: Are we a Low Risk workplace?

Low Risk can be defined as a workplace where workers are not exposed to hazards that could result in serious injury or illness. Low risk workplaces include offices, shops or libraries. First aid needs in these locations are minor as threat of serious work related injury is low.

Q: Are we a High Risk workplace?

The definition of a High Risk workplace is those that are exposed to hazards that could result in a serious injury or illness. Workplaces that could be considered high risk include mobile plants, manufacturing plants, constructions sites, mine trades, trades, warehouses and food manufacturing.

Q: Will I be compliant if I purchase one of your kits?

Every business is different so you need to do a full risk assessment to determine if you need any other modules or workplace health and safety measures. For instance restaurants should have a burns station because there is a high risk of someone getting badly burnt. First you need to determine if you're a high or low risk workplace and then do your workplace assessment. Remember a first aid kit is only one element of a safe workplace.

Q: What kit should I buy?

The first step in choosing your first aid kit is determining your requirements: Would you be classified as Low or High Risk? How many people work for you business and would be using the kits? Do you have any stand out risks (burns, spills/eyes, sharps etc)? Do any of your staff use a work vehicle regularly or are you stationary? There are many kits designed for specific workplaces, is your industry one of them? If you need more information on the right kit to pick, please contact our friendly staff.

 
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