Shipping

  • Deliveries will be sent via regular E-parcel with Australia Post. Australia Post also offers an express service option, please call 1800 853 170 to discuss this option with our customer service team.
  • Each package is delivered to the address listed on the account. Please note a staff member will be required to sign.
  • Authority to Leave: Packages will be left at the address as advised by client. Please note once left it is the responsibility of the customer to ensure the area is a secure location. Once left by the driver we do not accept responsibility for missing parcels.
  • Delivery to Post Office: Package will be left at the nearest or advised Post Office. A card will be left in box to notify of pick-up and signature is a required to receive the parcel. Important to note the post office will only hold the parcel for 10 days, it will then be sent back. Resends will be billed accordingly.
  • Held at Post office: Package will be taken to nearest post office due to delivery location un-manned. A card will be left in P O box to notify of pick-up, a signature is required to receive parcel. Important to note the post office will only hold parcel for 10 days, it will then be returned. Resends will be billed accordingly.
  • *Free Shipping does not apply to Dangerous Goods such as Fire Extinguishers. You will be contacted to arrange payment of delivery of these items based on your location. This is a variable cost of $40*. 
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